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Question & Answers to finessTV


You can find further hints and tips in the finessTV program help.

First, check the firewall settings:

  • Open the "System settings", choose "Security" and then "Firewall". If the firewall is turned on, incoming connections should be allowed.
  • Very often the incoming connections are blocked - select "Extended", allow incoming connections (by ticking the checkbox for "Block all incoming connections" remove), stop the server and start it again. A dialogue should be displayed to allow incoming connections for the server (and client for Mac).
  • If the incoming connections are already allowed in the firewall and the connections still do not work or are not visible in the firewall settings, then this could also be a problem because the macOS might not really allow connections. In this case, it might help to remove all previously allowed incoming connections, then quit and restart all applications and then restart the server (and connections). A dialogue should appear to allow incoming connections for the server (and client for Mac).
  • If even then the connection does not work, another software is probably blocking the port. Stop the server, change the port (e.g. from 1400 to 2800) and try again.

  • If another channel is selected in the list, the playback stream of this channel is automatically updated after 20 seconds.
  • If the playback stream of the channel is not automatically updated, disconnect from the server and reconnect

If another channel is selected in the list, the live stream is sometimes stopped (client message "Live stream stopped / server found").
The reason is that the VLC plugin could not receive live data during the channel change and stops segmenting the live data.
The server detects that no new segments are being created, stops the VLC plug-in task and restarts it.

During this process, the client displays "Livestream stopped / server found", but as soon as the VLC plug-in task has created enough segments, the server sends a message to the client and the client starts playback again.

This happens very rarely with some EyeTV hardware, but more or less frequently with other hardware. It may help to shut down the Mac, disconnect it from the power supply and restart it.

Sometimes the client does not receive stream data after connecting to the server and endlessly displays "restarting" - even if the firewall allows incoming connections.

In this case, restart the Mac running the server and restart the server and client(s) again.

If sending streams from the server to the client is too slow because several clients are connected to the server or the network connection is too slow, playback may stutter.

Stop the server, reduce the video quality (e.g. from 1024 to 512 or 256), start the server and connect again.

Sometimes playback stops immediately after the connection is established or the message "Switching..." is displayed endlessly. In other words: Playback does not work at all.

Please shut down your iPad or iPhone (by holding down the Home button) and restart it.

We can only assume that it is a serious bug in the iOS system routines that control movie playback.